Cancellation Policy
This policy explains when an order can be cancelled, what happens if we have to cancel an order from our side, and how any money already paid is returned to you.
Smart Agro Care · Last updated: 24 June 2026
Confirmed orders are final
Once an order is placed and confirmed, it cannot be cancelled.
Call us immediately
If you have just ordered by mistake, call +91 8446141367 at once — before dispatch we will try to help.
If we cancel, you are refunded
If we cannot fulfil your order, any amount paid is refunded in full.
1.Cancellation by the customer
Orders cannot be cancelled once they have been placed and confirmed.
We sell agricultural inputs — fertilizers, pesticides, insecticides, seeds and plant growth regulators. These are packed and reserved for you the moment your order is confirmed, and their quality and safety cannot be guaranteed once they leave our control. For that reason a confirmed order is final and is not eligible for cancellation, return or refund.
If you have ordered by mistake, contact us on +91 8446141367 or WhatsApp straight away. If the order has not yet been packed or dispatched, our team will do whatever it reasonably can to help you — but this is a courtesy and not a guaranteed right.
Please check the product name, pack size, quantity, delivery address and PIN code carefully before you confirm your order.
2.Cancellation by Smart Agro Care
There are situations where we may have to cancel an order ourselves. We will always inform you by phone or WhatsApp before doing so.
- The product is out of stock or the batch we hold is close to expiry
- Your delivery PIN code is not serviceable, or the address is incomplete and cannot be confirmed
- We are unable to reach you on the phone number given, after repeated attempts
- The order appears fraudulent, or the pricing shown was clearly incorrect
- Delivery is prevented by something outside our control, such as a statutory restriction on a particular input in your area
Where we cancel an order, you are not charged. If you had already paid online, the full amount is refunded.
3.Refunds on a cancelled order
If we cancel a prepaid order, the refund is initiated to your original payment method — the same UPI ID, card or bank account you paid from. Money cannot be refunded to a different account.
We initiate the refund within 2 working days of the cancellation. Your bank or UPI provider then typically takes 5 to 7 working days to credit it. The exact timing is controlled by your bank, not by us.
Cash on Delivery orders that are cancelled before delivery involve no payment at all, so there is nothing to refund.
4.Items that arrive wrong, damaged or defective
Cancellation and delivery problems are separate things. If your order arrives wrong, damaged or defective, that is covered by our Returns & Refund Policy and the item is replaced free of cost — report it at the time of delivery.
5.How to reach us
Phone or WhatsApp +91 8446141367, or email info@smartagrocare.in. Please keep your order number ready so we can find your order quickly.
Questions about this policy?
We're happy to help — reach out through any of the channels below.