Warranty Policy
We sell agricultural inputs — fertilizers, pesticides, insecticides, seeds and plant growth regulators — in the manufacturer's own sealed packing. This page sets out what we guarantee, what the manufacturer guarantees, and what no one can guarantee.
Smart Agro Care · Last updated: 24 June 2026
Genuine and sealed
Every product is sourced from the manufacturer or their authorised distributor, and reaches you sealed and within its expiry date.
Free replacement on arrival faults
Wrong, damaged or defective on delivery? Report it at the door and we replace it free of cost.
Crop results are not guaranteed
Yield depends on soil, weather, dosage and timing — things outside anyone's control.
1.What we guarantee
- The product is genuine and sourced from the manufacturer or their authorised distributor
- It reaches you in the manufacturer's sealed packing, unopened and untampered
- It is within its stated expiry or shelf-life date on the day it is dispatched
- The batch number, manufacturing date and expiry printed on the pack are authentic
- It has been stored by us in the conditions the manufacturer specifies
2.Manufacturer's warranty
Agricultural inputs carry the guarantee given by the manufacturer on the pack or in the literature inside it — typically covering the declared composition, nutrient content or germination percentage. That guarantee belongs to the manufacturer, not to us.
Where a manufacturer offers such a warranty, we will help you raise the claim: we identify the batch, provide proof of purchase, and take the matter up with the company or their distributor on your behalf. The manufacturer's decision on the claim is final.
Some products carry no manufacturer warranty at all. Where that is the case, only the guarantees listed above apply.
3.What is not covered
No one can guarantee a crop outcome. Results depend on soil, water, weather, pest pressure, dosage and timing of application.
- Crop yield, growth, or the degree of pest or disease control achieved
- Damage caused by using more or less than the recommended dose, or applying at the wrong stage
- Damage from mixing a product with another input against the manufacturer's instructions
- Deterioration after delivery from storage in heat, damp or direct sunlight
- Any pack opened, part-used, relabelled or repacked after delivery
- Products used after their printed expiry date
- Loss caused by drought, flood, hail, unseasonal rain or other natural events
4.How to raise a claim
If something arrives wrong, damaged or defective, tell the delivery person and refuse the item at the door where you can. That is the fastest route to a free replacement.
For anything noticed afterwards, contact us within 48 hours of delivery on +91 8446141367 or info@smartagrocare.in.
- Your order number and the date of delivery
- Clear photographs of the product, the sealed pack, and the damage or defect
- The batch number, manufacturing date and expiry printed on the pack
- A short description of how the product was stored and used
Please keep the original pack and its label until the claim is settled. A claim cannot be verified with the manufacturer without the batch details on the pack.
5.Safe use
Always read the label and the leaflet inside the pack before use, and follow the recommended dose, protective equipment and waiting period. Store inputs out of the reach of children and animals, away from food and drinking water.
If you are unsure which product suits your crop or how much to apply, speak to our team on +91 8446141367 before using it. Advice given before application prevents most of the problems this policy exists for.
Questions about this policy?
We're happy to help — reach out through any of the channels below.